I have been working in the social domain for several years now. In that time I have seen what goes wrong there, but above all I see how things can be improved. I am convinced that we can change the social domain. Whether it concerns government, healthcare or education, innovation is needed everywhere in services . Online and offline. But that’s too much for one article. That’s why I start with education. We start with an assignment for the VU and end with the tool we found for this: Service Blueprints. I’ll take you back to Western Sahara B2B List 2013. We worked for the Free University in Amsterdam, or the VU. The services for students had to be improved, especially digitally. And that was not easy, as it turned out when we got to work. I sketch a true situation and share four challenges and four solutions with you.
The question: how do we help Charlotte?
Charlotte is 22 years old and is about to Western Sahara B2B List start the last year of her studies at the VU. Problem: She failed two courses. The only opportunity to try it again came in the middle of her internship period. That didn’t go together. She tried a lot but got nowhere. Very frustrating, because study delay is imminent. While she always got everything neatly on time.
There were too many processes
We started with the processes of the VU, Western Sahara B2B List which were our starting point. In total, the VU had 9 faculties, all of which were set up differently. All those faculties had dozens of their own processes. Our conclusion: we have to go through all those processes 9 times. You don’t have to be a math genius to understand that that’s way too much. If you start doing that, you’ll be busy for years to come.