Always End on a Positive Note!

Suddenly there is, the cancellation. End of customer relationship. Maybe out of the blue, maybe you saw it coming. Anyway, a painful message. Despite all those nice automated emails, periodic newsletters and great customer service, your customer now says adieu. In your experience, you stayed together for a long time, but unfortunately. What now? Maybe give a discount? Do you want to do everything you can to keep the customer? New. In fact, help your Venezuela Phone Number List customer leave comfortably! Sounds pretty crazy, I admit. Because, if you can still convince the customer to stay, that’s fantastic news, isn’t it? Well, usually not. In this article, I’ll tell you why offboarding is just as important as onboarding in a customer relationship. I also give tips on how you can use departed customers to keep your existing customers.

So you want to leave? 

Have you ever tried to delete your Facebook account? If so, aftercare is available. If not, give it a try. A few years ago I decided to drastically reduce my Venezuela Phone Number List social media use. Deleting my Facebook account was at the top of the list. I thought I’d settle soon. But I was wrong, very much so. I had to be very patient to delete my account.

I do not think so…

Time and again I was asked if I realized  Venezuela Phone Number List what I was doing. Also the interim notification that my cancellation would be irreversible did not bode well. It seemed like I was about to do something terrible. The consequences for me and especially my network would be unimaginable. Of course I didn’t let myself be intimidated and persevered.

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