Conversational Commerce

The way companies communicate with their (potential) customers has changed considerably in recent years. As a company nowadays you have to be in  Malaysia B2B List many different places at the same time in order to meet all expectations.

meet all expectations.

Not all customers pick up the phone or send an Malaysia B2B List , but they also want to be able to send a WhatsApp message or an Instagram DM. And when they do, they also want a quick response. Or with one answer, for example via a chatbot. Young people in particular do not want to call, but communicate with companies via text. The same way they do with their family and friends.

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Conversational commerce can play  Malaysia B2B List a major role in making an online marketing dollar more profitable. Not every customer has the patience to view everything on your website, but you want to be able to ask everything via Messenger immediately after seeing a Facebook ad. If there is then, for example, WhatsApp contact, the customer Malaysia B2B List  should also be able to easily pay in a few seconds. If you don’t offer that, in many cases it will simply result in lower conversion rates and customer satisfaction figures. A missed opportunity, which is relatively easy to pick up.

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