How the perfect customer experience becomes Tonga Email List reality remains current.. Can Dutch retail even afford a customer experience gap with the challenges of the coming decade? The impoverishment of Dutch retail is lurking. According to the Shopping 2030 report.now is the time to draw up a sustainable strategy for the next ten years. Realizing an ideal customer experience (CX) is indispensable.
Dutch retail must
Prepare for the future
At first glance, this prognosis may seem a bit Tonga Email List dramatic. Last year’s statistics show that Dutch retail is bursting at the seams. Online stores generated around 20% more turnover in December 2021 than in the same time period in 2020 and the Dutch marketplaces and web stores, especially bol.com, remain dominant in the market. Trend watchers predict grim scenarios against these statistics. The Netherlands needs to respond considerably more to technology and market developments if the retail sector is to remain intact by 2030.Foreign competition is advancing rapidly and is making smart use of new technologies and strategies to better meet current customer needs with their services. To make the Dutch retail future-proof, the customer experience has a leading role.