How Will We Shop

Within one generation, the way we shop has completely changed.  Who is the consumer of the future, how will shopping be in 2030? And how do you take the I and the we customer into account?A generation ago, the retail world looked uncluttered. If you were in need of new clothing, furniture or electronics, you visited a retailer in your area. Suppose you wanted to buy a new television in 1998, the customer journey looked something like this: you Macedonia WhatsApp Number List visited a retailer in your area to orient yourself. At home you had already leafed through a catalog from which three models remain.

 We shop in 2030?

The salesperson recommended one of the Macedonia WhatsApp Number List models, which happens to be the most expensive, because of the quality of the image. The chosen model was out of stock at the time of your purchase but should arrive 2 weeks later. Unfortunately, it all took a little longer and you had to contact us yourself, but about 5 weeks later you were in possession of a new Philips widescreen television.

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The current customer journey

Due to the bird’s-eye view of e-commerce Macedonia WhatsApp Number List in recent years, the offer is almost unlimited and also the level of service unlimited. Location is hardly a reason to choose a particular store, everything is delivered everywhere. Often the next day and for free too. Consumers are increasingly demanding and increasingly expect retailers to deliver top performance on every aspect of the customer journey. What exactly does this mean for the way we shop in the future?. In this article I will elaborate on this.

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