By starting an online store first, you can make a name for yourself and gain a foothold in developing your products. It also allows you to set up a ‘control center’ before accelerating your successes through other external sales channels. In general, all your sales channels should work together and inform and support each other. For example, you can make the majority of your sales through your online store, but you can also Lesotho B2B List perform flash sales through Instagram Stories to get rid of excess inventory. Or you can do a lot of sales through an online marketplace, as long as it’s linked to your online store so you can track and fulfill the orders. That is why it is essential to set up an online store as the control center of your company.
3. Be active and react quickly
Your reputation stands or falls with good customer Lesotho B2B List service and quick responses. Especially during busy periods it is important to be able to communicate directly with the customer. So make sure that the team behind the social media channels is large enough to handle all DMs and reactions (questions and complaints) properly and quickly. In this way, the customer can make optimal use of your service and does not drop out because there is no response for too long. A clear FAQ page can also be particularly valuable here. The visitor can possibly find all the desired information there.
A good way to provide the customer with a quick response Lesotho B2B List is to use a chatbot. He can answer the customer quickly with simple questions and, where necessary, transfer them to a customer service representative. If you use chatbots well, you relieve the pressure on your customer service , because they can take certain tasks off your hands. You also increase customer satisfaction, because customers can get a response faster and at any time of the day. The implementation of a chatbot does not have to be complicated at all. For example, Shopify merchants can use Instabot, the chatbot in the ecosystem.