How To Manage Product Returns Efficiently On Lazada
Not all orders turn into sales. Some items were returned due to some unforeseen circumstances. And that’s okay because you can try and sell the thing again. But Lazada product returns can also be a little tricky, which is why standard protocols need to be established to ensure that you can efficiently manage your Lazada product returns. List of content What is Lazada Product Return?
If the seller ships a product that the customer deems to be below standard expectations, the customer can send. The product back to the seller and any payment made will be credited back to the customer.
However, due to the emergence of buyer excitement, the reason for submitting Lazada product returns must meet the criteria set by Lazada.
When Does Product Returns Apply?
For a Lazada product return to be valid, the reason must be one of the following:
- Wrong item received
- Item does not match the picture
- No freebies or accessories
- Damaged or expired items
There are some cases where a customer will file a product return and tag “Change of mind” as the reason for the whatsapp mobile number list request. When this occurs, it is at the seller’s discretion if he or she will accept the product return request.
Now, in addition to having a valid reason, customers also need an order number for the ordered item and a printed return label for collection of the item.
Lazada Product Return Process
After receiving the product, instead of tapping “Product Received” in the Lazada app, the customer should select Return/Refund.
Dispute between seller and customer will be settled. Decisions will be made between the seller, the Lazada team and the customer.
If the product is approved for CRB Directory Lazada product returns, the courier will stop by the customer and collect the item (the customer also has the option to stop by the courier branch of his choice) and then deliver it to the seller.
