Perform A Product Visual Inspection
After receiving the returned item, you are no longer allowed to make a complaint about your item to Lazada thereafter.
Therefore, you are required to carry out a visual inspection of the product before signing the form received from the courier.
Here’s a proper way to perform a visual inspection of the product:
- Check if the package is really yours by including your shop name on the customer’s return airway bill
- Ensure that there is no substantial damage to the outer packaging of the item (minor dents and scratches are not considered substantial)
- Watch for signs of tampering or possible product replacement
If the package does not pass your visual inspection in some way, you may reject the product. Make sure you document why you rejected the parcel
A Word of Caution About Product Returns
Many Lazada sellers have experienced product return hacks. Always be wary of parcels that never reach the seller or phone number list returns of damaged or replaced products.
We have formulated these instructions on how you can stay alert during product return shipments.
There are times when the status changes to “Returned Successfully” even though no physical product was returned to you
- If you notice irregularities, immediately file a claim with the psc
It can be difficult to report later if you let one suspicious event go by
- Make sure you get your PSC ticket number at the end of your interaction
This will serve as proof that you did make a claim.
How to Be Cautious During Product Return Shipments
- Monitor the status of your product returns regularly
Just like how customers can track their parcels, you can also monitor the status of your product returns using the Lazada app
- Once you have an order that says: return shipping, return initiated, go to excel file or logbook
This is so that you have your own record of what is currently happening with your product return package
- Monitor status every 12 hours
- Check your SOA (account statement) two to four weeks after the claim
Just to see if product returns reflect correctly in your account
Many things can happen if your CRB Directory product return package is still sent to you. While Lazada has standardized the safe arrival of product returns to sellers, the wisest thing to do is to do things on your part that can help expedite product return shipping.
