In the introduction to this article, I already mentioned. A solution that we have devised for this within our organization Romania Email List is to draw up a checklist. With this we are building a kind of protocol for the delivery of a new website. Of course, you can never really look inside a colleague’s head. But both thoughts are plausible and – unfortunately – not very positive. The employee stays true to the checklist, but will hardly think beyond his proverbial nose. While he does have enough expertise for that. The second thought is not desirable, because in this case a colleague will not really feel heard. Neither thought contributes to the solution of this problem.
Break the pattern
Now that you know how the unwanted Romania Email List behavior comes about, it becomes easier to think about how to break it. Take the above example again. In this case, as a manager, I insist on using the checklist. Whenever something goes wrong, I add it as a new item to that list and refer to it. That is why that checklist has also been given a negative connotation. Whenever something goes wrong, that damn file comes to the surface again.
But why am I the administrator or owner Romania Email List of that list and not the employee himself? Wouldn’t it be much more logical if the IT person himself makes an inventory of what things should be considered when delivering a website? There may be many more things I haven’t thought of.