Suppose you are in such a wonderfully Dutch birthday circle. The person next to you starts off and tells you one of the following stories:I wanted to cancel my subscription to organization-X. Nothing crazy, plenty of time and a well-considered decision. That was 5 weeks ago now, but we are still in talks. Every other day I also get a supposedly even better offer to stay. I think I paid too much all this time.I wanted to cancel my subscription to organization-X. I was just too late and actually saw the storm coming. Then a very nice employee called to discuss my situation. I felt understood, my subscription was terminated and they hoped to speak to me again in the future. I even got a present! And now I tell you this story on this birthday. Say, is organization X not for you by the way?
Facilitate that departure,
Because those who allow themselves to Anguilla Email List be surprised act ad hoc. So you want to be able to predict how your current customer base will develop in the future. How do you handle that? Talk to your ex-customers. Ask why they left you, as well as how they experienced that process. Did they miss something in that? Did they feel heard? Would they come back or recommend you to others? Always keep learning from your ex-customers. Right from them. “The best predictor of future behavior is past behavior.” So, don’t just talk to your ex-customers, but also analyze their user data. Discover patterns in the way they have used your service or product. What do you notice? Where can you make improvements? Anguilla Email List
Always end your customer
Bad news spreads faster than good news. That’s just how it works. Therefore, always end your customer relationship the way you started it, on a positive note. In the longer term, your Anguilla Email List flexible, open and understanding attitude always pays for itself.